Terms & Conditions of Sale

2.1.  Acceptance of our reservation conditions

Any reservation made by phone or on the Jacoatelier.com website implies the prior and full acceptance of these reservation conditions.

For any reservation made by phone, you must confirm verbally that you have read and accepted these general terms and conditions of sale, preliminary to reservation service of Jaco products. Otherwise, you will not be able to make a reservation.

JACO ATELIER reserves the right to adapt or modify these general terms and conditions of sale at any time. The applicable conditions are those in force on the day of reservation. The reservation service is offered free of charge.

In order to fulfill your expectations at best, the list of products offered on the Jacoatelier.com website and/or in store for reservation is subject to change at any time depends on the availability of our products.

The available products will be indicated to you:
– for reservations by phone, after telling the operator the store of your choice;
– on the website by selecting the store of your choice.

The information relating to the availability of products comes directly from our stores/warehouses and may exceptionally be inaccurate if there is a change in our stocks. You will be notified of any changes as soon as possible.

2.2. Confirmation of the reservation

Once you have chosen a collection point, checked the details of your reservation, the total price and validated all the general terms and conditions of sale, you will receive a call, email or text message from JACO ATELIER confirming that your reservation has been registered. All reservations will receive a confirmation email. This document should be retained as it constitutes a proof of the reservation.

In the exceptional event of a stock shortage, JACO ATELIER may cancel the reservation and will inform you by phone or email at the earliest opportunity.

2.3. Time limits for the availability of products and duration of the reservation’s validity

For any reservation made during the opening hours of the Jaco stores, JACO ATELIER will respond about the availability of the product in the selected store within four (4) hours following your reservation request.

Any reservation made outside the opening hours of the Jaco stores will be processed on the next opening day.

You will be notified about the availability of your reservation by call or email according to the contact details provided at the time of booking.

Exceptionally, JACO ATELIER may have to change the time or date for the collection of the initially planned reservation. JACO ATELIER will inform you of any changes to the availability of reserved products.

The selected products are reserved for a period of three (3) days after receiving the email confirming the reservation (subject to a different time limit communicated by the Jaco store). If the collection has not been made during this time, the reservation will be canceled and it will no longer be possible to collect the product.

2.4. Collection methods

To collect and pay for your product, you will need to provide your ID and/or your reservation number.

If you want someone else to collect and pay for the product, this person will need to provide:
·       The email or text message informing you about the availability of your reservation;
·       Her/his ID;
·       A copy of your ID.

JACO ATELIER retains full and entire ownership of the reserved products until the full payment of the products. The risks involved with the products are transferred to you at the time of the product’s collection.

2.5. No right of withdrawal 

The sale made in store with the reserved product does not constitute an online sale. Your purchase will be subject to the general conditions of sale applicable to the store that made the sale. Therefore, you do not benefit from the right of withdrawal provided by the Consumer Code in the context of distance selling.

5.1. Order procedure on the Website

a)    Selecting Products

You may at any time add Products to your selection by clicking on “Add to cart” and choosing to complete your order or continue shopping.

You may view your selection by clicking on “Cart” in the menu on the top right-hand side, where photograph(s) of the Product(s), color and reference number(s), the quantity selected, unit price(s), and the subtotal for the selection will be displayed.

b)    Login

Once you have selected the Product(s), click on “Checkout” to begin the process of placing your order.
If you already have a customer account, you will be required to log in and enter your password at this stage.
If you do not yet have an account, you will be prompted to create one by confirming your email address and subsequently creating a password.
Your login and password are strictly for personal use. Consequently, you undertake to store them safely and never disclose them to third parties. JACO ATELIER shall under no circumstances be held liable for any loss, theft or fraudulent use of your customer account; you undertake to inform JACO ATELIER immediately in such an event.

Once you have created an account you will be able to:

–      monitor your deliveries and view your order history;
–      return or exchange Products;
–      add or edit your delivery and billing addresses for future orders;
–      manage your subscription to the JACO ATELIER newsletter.

You may have your account deactivated at any time by sending an email to Customer Service (see section “3. Ordering Methods”).

5.2. Order confirmation for Website orders

5.2.a) Confirmation of shipping method

You will be required to confirm the shipping method and to enter the delivery details needed to ship your order successfully: shipping country, title, surname, first name, phone number, delivery address (or the store in which you intend to collect your order, if this service is offered by stores in the selected shipping country – see the section “8.1 Delivery and Collection Area” below), and such other information or details as may be required by us.

Once you have completed this step, click “Continue”.

5.2.b) Confirmation of payment

You may use your delivery address as your billing address or enter a different address. You will then be invited to select a payment method (please see article 6 “Prices – Accepted Methods of Payment”) and to enter the relevant information.

At the end of the ordering procedure described above, once you have accepted in their entirety the Terms and Conditions of Sale and Use herein and the Privacy Policy for the Website, click the “Confirm and pay” button.

To confirm a pre-ordered Product or any other Product requiring a longer handling time, you must also allow JACO ATELIER to retain your bank details until the product is dispatched and for a maximum duration of 2 months for the purpose of debiting once your order has been dispatched.

You must carefully check that your selection is correct before confirming your order. While every effort is made to ensure that the color and design of the Products in the photographs displayed on the Website match those of the original Products, variations may occur, in particular due to color display constraints on your computer equipment. Consequently, JACO ATELIER shall not be held liable for any error or insubstantial inaccuracy in the photographs or graphic representations of the Products included on the Website. In the event of queries regarding the Products, you may of course contact our Customer Service.

For more information concerning payment methods (currency, methods of payment accepted, etc.), please refer to the section “6. Price – Methods of Payment Accepted” below.

When finished, your order is transmitted to JACO ATELIER for processing. The sales agreement will be formed once you have placed your order. We will ship your Product subject to the availability of the Product purchased (as provided in article 4) and to the actual payment of the Product price.

JACO ATELIER reserves the right to not accept any order placed by a customer with whom it has a dispute concerning a prior order, or if JACO ATELIER has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent activity, or on any other legitimate grounds.

5.2.c) Order summary

You will subsequently receive an order summary by email (“Your Jaco Order”). This order summary will mention the total amount of the order, details of the shipping cost and delivery time, the essential characteristics, the quantity and the price and of the Products purchased.

We advise you to keep the order summary in an electronic format.

You will then receive a shipping confirmation email with the electronic invoice attached. 

We make every effort to ensure that our communications are delivered to you in a timely manner. However, it is possible that some emails are qualified as “spam”. Therefore, we advise you to check your Spam folder if you have not received the shipping confirmation email.

5.3. Order procedure by phone

You may place an order for a Product by calling our Customer Service (see section “3. Ordering Methods”). To place an order, you will need to provide the following information (“Order Details”):

• – Product details: the name and/or reference number of your requested Product, the quantity required and, if applicable, the color, size, material, finish and any other identifying information we require; and
  – Personal details: your title, first name, last name, telephone number, email address, delivery address and if necessary, the billing address.

We will tell you if the requested Product is available and, if so, the purchase price of the Product, the estimated collection or delivery date and any delivery charges. Please ensure that the shipping information you provide is correct as this information will appear on the shipping label. Incorrect information may result in the delay or loss of your order. JACO ATELIER is not responsible for replacement or refund if the information you provided is incorrect.

If you choose to proceed with the order, you will receive an email or a text message (depending on the method of communication you choose) containing a link to an external payment platform. Simply click on the link to be redirected to the payment platform, where you will find a summary of the Order Details and purchase Price (“Order Data”). Before making the payment, you must verify the accuracy of the Order Data. The payment link will be valid 30 minutes after we send it to you.

Concerning the payment method accepted, you can refer to article 6 “Prices – Accepted Methods of Payment”, being specified that we are unable to accept PayPal, and Apple Pay payments for phone orders.

Once you have confirmed the Order Data, provided your full name, payment details, accepted these Terms and Conditions and the Jaco Privacy Policy, you can proceed with the payment for the order by clicking on the “Pay” button. JACO ATELIER will not have access to any bank details.

Once the payment is made, you will receive an order summary. We recommend that you keep this email. JACO ATELIER will then process your order.
The sales agreement will be formed once you have placed your order. We will ship your Product subject to the availability of the Product purchased (as provided in article 4) and to the effective payment of the Product price. You will receive a shipping confirmation email when your order is shipped.

The Order Data collected by JACO ATELIER constitutes the proof of all transactions made between JACO ATELIER and its customers. In the event of a dispute between JACO ATELIER and one of its customers about a transaction made on the Website, the Order Data collected by JACO ATELIER will be considered as irrefutable proof of the content of the transaction.

5.4.  Invoices 

Your invoice will be sent by JACO ATELIER in a shipping confirmation email. We make every effort to ensure that our communications are delivered to you in a timely manner. However, it is possible that some emails are marked as spam. Therefore, we advise you to check your spam folder if you have not received your shipping confirmation email. 

You can also download your electronic invoices in the “Your Orders” section of your personal account. A customer account is created automatically for every order. To have access to your electronic invoices, please log into your account. If you have never logged in, you can click on the account confirmation email which you have received automatically. This allows you to create a password. 

Alternatively, you can create a new password directly on the Website by clicking on “forgotten password” and entering your email address. 

If you wish to receive a printed version of your invoice, you may expressly request one from our Customer Service, while placing your order.

11.1. Returns to the Jacoatelier.com Site

11.1.a) Procedure for return free of charge

The Products must be returned from a country within the Delivery Area and in the manner set out below.
If you wish to return the product from a country outside the Delivery Area, you will be solely responsible for the cost of returning the product, including any additional costs (taxes and/or customs duties) and/or any formalities for clearing customs. JACO ATELIER shall in no way be liable for any loss, damage and/or delays related to returns made from a country outside the Delivery Area. Any return of a Product by JACO ATELIER after the legal guarantee of conformity has been implemented may only be made within the Delivery Area.

In the context of the right of withdrawal, you must ensure that the Products are returned in their original condition and packaging (the green box and the shipping carton), and accompanied by their invoice or a copy of the invoice in the case of a partial return.

Returning a product as part of an exchange is free of charge. For this to be possible, you have to return the Products to us using one of our selected carrying firms within fourteen (14) days of your withdrawal notification. Log in to your customer account and click on “Return or exchange items” in the “Your orders” section.

To organize the return of your Product, please follow the instructions provided to you in the Procedure for Returns section (cf. “Return or exchange items” in the “Your orders” section) and/or by email which will allow you to:
– choose the Product(s) you wish to return as well as the reason for the return;
– choose the shipment method

In this case, we strongly advise you to opt for the insurance proposed by your carrying firm. You shall be solely liable for the return of the Products and JACO ATELIER shall under no circumstances be held liable for any loss, damage, delivery to the wrong address or late delivery of a Product that is not returned using the prepaid return label service offered by JACO ATELIER.

Under no circumstances will it be possible to grant you store credit to use on the Jacoatelier.com website nor send you store credit to use in one of our boutiques.

Products bought in Jaco stores cannot be exchanged nor returned via the Website.

11.1.b) Exchange

When requesting an exchange, please indicate in the allocated field the Product(s) you wish to receive in exchange for your order.
Should you wish that the chosen product(s) be reserved for you, please contact our Customer Service. 
If the amount of the Product(s) selected in replacement is greater than the amount of the Product(s) returned, you will have to pay the price difference by card using our secure payment service. Please note that we are unable to accept PayPal and Apple Pay payments for payment of any price difference following an exchange.
If the amount of the Product(s) selected in replacement is less than the amount of the Product(s) returned, JACO ATELIER will refund the price difference (as a reminder regarding gifts, only the customer having purchased the gift may ask for a refund and have his/her bank account recredited) in accordance with these Terms and Conditions of Sale.
Please note that the product(s) will be exchanged within seventy-two (72) working hours of receipt. 

11.1.c) Refund

If a refund has been requested, the product(s) will be refunded within seventy-two (72) working hours of receipt. You will be sent a confirmation email. The refund, including the delivery costs of the initial order, shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order.
Please note that your bank may take up to ten (10) business days to issue a refund to your card, depending on processing times. This may vary among card issuers; we have no control over this process or the corresponding processing times.

11.1.d) Gifts ordered on the Jacoatelier.com Site

Third-party recipients of gifts ordered on the Site may only exchange the Products via the procedure for return to the Site. Consequently, only the customer having purchased the gift may ask for a refund in the context of the right of withdrawal (insofar as it is only possible to recredit the bank account of the person having ordered the product).
Otherwise, only an exchange for a Product of an equivalent or greater value (the difference in price must be paid by the recipient of the gift) is possible. The third-party recipient should contact our Customer Service which will log the exchange and issue the pre-paid return label by email.

11.1.e) Returns & exchanges for PayPal orders

If you ask for an exchange for an order completed with PayPal, your credit card details will be required if the amount of the new exchange order is higher than the initial order, any additional amount owing can only be paid by credit or debit card. We are unable to accept PayPal payment for the additional amount owed to complete the exchange order. If the amount of the new order equals the initial order, no credit card information/payment will be required.
If you ask for a refund of an order completed with PayPal, your PayPal account will be credited the original purchase amount.

11.2. Returns to Jaco stores

11.2.a) For Products delivered to a postal address

Any Product purchased, or received as a gift, from the Site may be exchanged or converted into a store credit valid for one (1) year in specific Jaco stores within fourteen (14) calendar days following the date of delivery, subject to the following terms and conditions:
– returned Products must be in their original condition and with their original packaging;
– you must provide the original receipt along with your returns, or a copy of the receipt if you are returning part of your order. 
– the shipping costs for the first delivery of a Product purchased on the Site will not be refunded when you return the Product for exchange or store credit to a Jaco store.

Jaco stores do not offer refunds on any Products purchased on the Site. Under no circumstances will it be possible to credit your credit or debit card.
To ask for a refund for a Product purchased on the Site, by exercising your right of withdrawal, you must proceed as described above in the preceding paragraph “11.1 Returns to the Jacoatelier.com Site”.

11.2.b) For Products collected in store
For Products collected in store, you may request:
– an exchange or a store credit which is valid for one (1) year;
– a refund (except if the order was received as a gift). The store will take charge of returning your items to Jacoatelier.com, which will issue the refund within fourteen (14) days. The refund will be issued by the same method of payment used to place your order.

Products sold by JACO ATELIER are subject to the terms of legal guarantees, to the exclusion of any other guarantees:

– Legal guarantee of conformity: 
JACO ATELIER will deliver a Product to you that is consistent with the sales contract and free from any defects upon delivery of said Product, in that the Product will be fit for the use normally expected of a similar product and will present the characteristics outlined at the time of sale. JACO ATELIER is also accountable for any defects resulting from packaging, assembly instructions or installation when this was assigned to it by the contract or was carried out under its responsibility. This guarantee only comes into effect on the condition that you make the request within a period of three years of delivery of the goods. 

You can choose between the repair and replacement of the Product unless one of these options leads to a manifestly disproportionate cost for JACO ATELIER. If it is not possible to repair or replace the Product, you can be refunded for the price paid and return the Product, or keep the Product and receive a refund for part of the cost, unless the defect is minor. The return, replacement or refund of the Product will be at no cost to you and does not preclude the possible allocation of damages in the event you are entitled to these.  The legal guarantee of conformity applies irrespective of the commercial warranty specified in Article 12.2 below. 

– Warrantee against latent defects: 
The Product provided by JACO ATELIER will be free of any latent defects that may render it unfit for its intended use, or diminish this use to the extent that you would not have purchased it, or would have paid a lower price if you had known. This warranty will only apply if you make the request within three (3) years of receiving the Product. 
In the event of a latent defect, you can choose to return the Product and receive a refund for the price and costs arising from the purchase, or keep the Product and receive a refund for part of the price. In all cases, it is your responsibility to prove that you fulfill the warranty conditions.
In the event of defects and latent defects, Products should be returned to JACO ATELIER by contacting our Customer Service (see section “3. Ordering Methods”).

12.2. Commercial warranty

Some Products sold on the website also come with a commercial warranty in addition to the legal guarantees stipulated in the preceding Article. The content and terms of this commercial warranty are available on the Website in the«Contact us» tab and on the FAQ related to our Products, you can review these terms before purchasing any product concerned by this warranty. 

Under no circumstances may JACO ATELIER be held liable for any damage not resulting from a failure on the part of JACO ATELIER to comply with one of its obligations.